Cecilia M. Smith
Library Assistant
Program Competencies List Continued
Apply the basic concepts of customer service in all dealings with both internal and external customers/patrons.
Customer Service
Libraries are providing inclusive programming and services for their diverse communities.
Diversity
How libraries are utilizing the Internet, Assistive Technology, and databases to meet the changing needs of their communities.
Technology
Teamwork and Collaborations
Demonstrating an ability to participate in teamwork and collaboration.
Professionalism
Demonstrate professionalism in work habits, an openness to change, and an awareness of the evolving nature of libraries.
Skills:
Communication and Mathematical
Demonstrate the foundational intellectual skills involved in written and oral communication and basic mathematical calculations, especially as they apply to dealing with library patrons and the library’s community.
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